I met him on a recent trip to Budapest, to discuss Cycling and Eastern Europe Tourism. It was great to share a cup of tea on the sofas in his shop, which would have passed as a great tourist information centre, with couches, friendly staff, a library of travel books and tour information.
It's not just bike tours that you can go on. There are also segway tours, Communist tours, the list goes on. It was unseasonally hot, so Ben recommended for my girlfriend and I the evening walking tour and boat trip on the Danube.
We arrived back at the shop in the early evening and met our tour guide, Ana, and the other guests. It was a small group tour, and Ana was great at setting the atmosphere, getting us interacting and enthralling us with her knowledge of Budapest. We went to the Cathedral and learnt about St Stephen, Revolution Square, the main shopping district. All of this was in the frame of some excellent geographical and demographical info about Hungary, which helped put more of the city into context (did you know Budapest is five times larger than the next largest Hungarian city?).
The tour ended with a boat trip up the Danube, from where we could see the best of Budapest lit up, including the extravagant parliament building. It was a great chance to practice the night photography.
There are many tours in Budapest, but the moral of the story is go for a recommendation. See Ben and the friendly staff at Discover Budapest / Yellow Zebra Bikes, and no matter what your interests and preferences, I'm sure they'll put you on the right tour.